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Privacy Policy

Thank you for reading our privacy policy.

Our privacy policy is clear:

We will not collect your personal information when you visit our website unless you choose to provide that information to us.

We handle information about your visit to our website in the following manner:

Internet Security Policy

For site security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Unauthorised attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act and the UK Computer Misuse Act 1990.

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

1. The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website.

2. The type of browser and operating system used to access our site.

3. The date and time you access our site.

4. The pages you visit; and if you linked to our website from another website, the address of that website.

We use this information to help us make our site more useful to visitors, learn about the number of visitors to our site and the types of technology our visitors use.  We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you choose to provide us with personal information by sending an e-mail to the management or staff, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message and to help us provide you with information that you request.

If you choose to provide us with delivery details, make a purchase or pay electronically on our website (or our shop), this information is used in the strictest manner, we will only use this information to process your transaction and deliver your goods as requested.

All data submitted via our website, company email addresses or via telephoen will be treated as confidencial under the Data Protection Act 1998.

We do not collect personal information for any other purposes.

The information you provide is not given to any private organizations or private persons. We do not collect or use this information for commercial marketing.

If you submit information through a member of our team, this information will be shared only with employees involved in making decisions relative to that information.

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Service

I have used Creative Wine Making for a number of years and have always been more than happy with the quality and value of their products. My latest purchase was ordered 11:40 on 11/11 delivered 10:20 on the 12/11. How is that for service! (12 Nov 2025, 20:31)
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Great Service

Have been using Creative Winemaking for years.
The service is good value and always prompt
and efficient.

Howard Froggatt
06/12/24
(6 Dec 2024, 14:22)
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The best there is

Good products, good delivery and great service. Never had a problem used them for over 2 years. (21 Jul 2022, 16:13)
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Creative wine making

We have been customers of creative winemaking for years never had a bad wine and so pleasant to phone and deliveries (27 Feb 2022, 12:30)
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customer service excellent

My first order ,so quickly delivered and well packed for delivery to Kent. I did place order over the phone. Spoke to a very nice person.Will definitely place future orders with Creative Wine Making.Thank you. (11 Sep 2023, 21:04)
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Worth moving up a notch?

I used to buy from the On The House (£43) range and was always very happy with them and made dozens of 30 bottle kits up. Until, that is, there was an offer on WineXpert kits at the same price rather than the normal £53. So I had nothing to lose in trying the more expensive kit. I found it was definitely worth the extra tenner (more grape juice giving more depth of flavour). So I now stick with WineXpert even at the higher price. It's still less than £2 a bottle. (30 Dec 2024, 12:58)
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Wow!

Placed order yesterday, wine is now starting its fermentation process. That is one quick delivery. Have ordered several times now and see no reason to stop. Thank you. (7 Jan 2022, 12:16)
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Wine kits

Thanks for a very quick delivery for my first order will be ordering a again soon thanks would recommend it thanks again. (25 Mar 2025, 19:23)
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Our Key brands

YoungsHambletonStill SpiritsWineXpertMangrove Jacks brewing coCellar 7