Terms & Conditions

Before making any form of purchase or agreeing when using our website you should read our terms and conditions and therefore confirm that you are in agreement with Creative Wine Making Ltd and bound by our terms and conditions defined below.

Definitions:

The Client: The company or individual requesting products or services from Creative Wine Making.The Seller:The Creative Wine Making website, shop, owner, employees and affiliates, hereafter referred to as the seller.

General

The Seller will carry out work only where an agreement is entered either by email, telephone, mail or fax.
The Seller will carry out work only for clients who are 18 years of age or above.

An 'order' is deemed to be a written or a verbal contract between the seller and the client, this includes telephone and email agreements.

Trade Goods

All goods are subject to availability.
If we are unable to complete your purchase request due to stock, demand or location, we will refund you for any sum that you have paid and any contract relating to that purchase will be cancelled.

Every effort is made to ensure that prices shown on our websites are accurate at the time your order is placed. If an error is found within 14 days of accepting your order, the seller will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

Cylinder Returns

It is the customers responsibility to ensure Creative Wine Making recieve any S30 Cylinders sent by customer. It is also the senders responsibility to ensure they have ordered a S30 refill to allow Creative Winemaking to ship the replacement. Faulty cylinders must be returned to Brewgas Hamstead for exchange.

Delivery

Please ensure the details you enter are correct before submitting a purchase as we cannot be held responsible for any incorrect data entered by the consumer. We cannot be held responsible for any delays that are due to couriers such as busy periods and inclement weather conditions. No refund will be made for shipping charges where it has not been possible to deliver the goods.We reserve the right to refuse an order if the delivery location is remote or on an island. It is the responsibility of the customer to check delivery prices if placing orders by telephone. A mobile telephone number is required to inform you of a 2 hour delivery slot the day of delivery.

Upon arrival of the goods you will be required to check the condition and contact us with any problems.
Our goods are generally subject to delivery charges, these charges are identified at the point of purchase or within the goods description.

International Delivery

International Delivery will be at the descretion of Creative Wine Making. Creative Wine Making reserve the right to refuse any International Delivery and a full refund will be offered if delivery is refused. These terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts. No refund will be made for shipping charges where it has not been possible to deliver the goods.

Sale Items

If we are unable to fulfill an order which includes any sale items at the advertised price, the customer will be entitled to a full refund of that order and the order will be cancelled.

If we do not have stocks in to meet an order where the customer has ordered a sale item, the customer may choose either a refund on the whole order or wait until the order can be fulfilled at the advertised price.

Multiple quantities of sale products may be supplied in bulk. Sale items may be short dated or past best before. Special offers are while stocks last.

Warranty

All goods supplied by the seller are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the seller, failure to follow instructions, or any alteration or repair carried out without the approval of the seller. We cannot be held responsible for any Wine or Beer kit that has incomplete ingredients or incorrect ingredients. A final gravity reading of the beer or wine must accompany any correspondence. We can also not be held responsible for any loss, Damage or Injury caused by the customer ordering incorrect equipment or accessories or any manufacturer faults that is out of our control. When making any wine or beer kit the batch number must be retained for future reference or no correspondence will be entered into.

If the goods supplied to you are damaged on delivery, you should notify the seller by telephone, in writing or by emailing our sales team as soon as possible

Returns

In the event that the goods are damaged please contact us as soon as possible if any goods are found to be damaged on receipt. Where it is possible we would require the faulty or damaged items to be returned back to us, they will be either replaced free of charge or a refund given, please allow up to 7 working days for this. If you return the good to us at your cost please obtain a receipt and proof of posting and you will be reimbursed. This does not include S30 Gas cylinders which must be returned to Hambleton Bard. Any damaged goods which have been given as a free gift cannot be returned but will be replaced the next time the customer places an order with us subject to availability.

If you believe any items are missing from your order, please contact us within a reasonable time of reciveing  your order and we will look into the matter and despatch any missing items. If you do not contact us within reasonable time of reciveing your order it will be deemed that the sale has been completed to the satisfaction of all parties.

Cancellation

The customer has 14 working days to cancel their order after the day they receive their order.  The customer will be entitled to a full refund of the goods including any carriage charges paid to Creative Wine Making.

Under cancellation the customer must pay any return carriage charges and is responsible for insuring the goods against loss and damage in transit. These costs will not be refunded. We would advise you to obtain insurance and proof of postage, as the goods are your responsibility until they are received here by our company.

Cancellation must be made in writing to Creative Wine Making within 14 working days following the reciept of your order.

Creative Wine Making Ltd
Eagle Road
Quarry Hill Industrial Park
Ilkeston
Derbyshire
DE7 4RB

Telephone: 01158 37 3434

Vat Number: 985 8586 37

Orders: orders@creativewinemaking.co.uk

Enquiries: info@creativewinemaking.co.uk

Last updated: 05/01/2021